need a hand?
the fastest route is email. write to hello@wodii.ai from the address you use with wodii, say what phone and ios version you are on, and tell us what you expected to happen versus what did. one human reads it. we reply within a few days, and within 30 days for anything to do with your data.
what wodii does
wodii is a training log for people who train at a gym with a whiteboard. you photograph the board, wodii reads the workout off it and files it into your log, and you record your result against it. from the sessions you log it calculates a hybrid score across five domains: engine, strength, power, work capacity and consistency. you can add up to three memory photos and a note to a session, log weigh-ins with a progress photo, and share a finished card to instagram stories. progress photos, memory photos and your gym’s location never leave your phone.
the app runs on iphone. you sign in with apple or google, or continue as a guest and claim your data when you sign in later.
frequently asked
the board did not read right
a parse is a first draft, not a verdict. every movement, rep and load on the parse screen can be edited before you save, and after. if the same board keeps parsing wrong, retake it: square on, close enough that the text fills the frame, no glare from the window behind you. still wrong? email us the board photo and what it should have said, and we will use it to make the reader better.
what is wodii+, and what is free?
the first sessions are free, so you can see how it works on your own board before deciding. wodii+ removes the session limit and is an auto-renewing subscription billed by apple, monthly or annual. the annual plan starts with a 7-day free trial for apple ids that have not used an introductory offer for wodii+ before. the exact prices are shown in the app and on the app store in your local currency before you are asked to pay.
how do i cancel or turn off auto-renew?
subscriptions are managed by apple, not by us, so cancelling happens in ios, not inside wodii:
- open settings on your iphone.
- tap your name at the top, then subscriptions.
- tap wodii, then cancel subscription.
you keep wodii+ until the end of the period you already paid for. to avoid being charged, cancel at least 24 hours before the current period ends; during a free trial, cancel before the trial ends and you are not charged at all. you can also get there from the app store app: tap your photo, then subscriptions.
can i get a refund?
refunds for app store purchases are decided and issued by apple, under the apple media services terms you accepted with the app store. ask at reportaproblem.apple.com. we cannot issue a refund on apple’s behalf, but if a case needs our side of the story, email us and we will help apple’s review where we can.
i paid, but the app says i am not subscribed
make sure you are signed in to the same apple id you bought with, then in wodii open your account screen, tap upgrade, and tap restore at the bottom of the wodii+ screen. that asks apple for your current entitlements and re-applies them. a new phone, a reinstall, or a sign-out and back in are the usual reasons it needs doing. if it still does not take, email us the date of purchase and we will look.
how do i delete my account?
inside the app: settings → account → delete account. that deletes your account and every record attached to it on our servers, including the board photos we kept for you, and then erases everything wodii stored on your phone. it is a purge, not a flag, and it is final. deleting the app alone does not delete your account; use the button. if you cannot get into the app, email us from the address tied to your account and we will delete it for you.
i want a copy of my data, or to correct something
there is no self-service export in this release, so access, export and correction requests are handled by hand. email hello@wodii.ai from the address you use with wodii, say what you want, and we reply within 30 days. what we hold, and why, is set out in the privacy policy.
i logged sessions as a guest. where are they?
guest data lives only on your phone until you sign in with apple or google, at which point it is claimed by the account. if you delete the app before signing in, guest sessions go with it and we cannot recover them, because we never had them.
apple health and the gym-arrival reminder
both are off until you turn them on in settings, and neither sends anything to us. health sync reads and writes workouts on your phone only. the arrival reminder keeps one coordinate on your phone and asks for location only while using the app. flip the same switches to turn them off, or revoke access in ios settings.
something is broken
email us. include the iphone model, ios version, the wodii version from settings, and the steps that get you there. a screenshot or screen recording of the moment it goes wrong saves a round trip.
contact
the one address for support, billing questions, legal notices and data requests. there is no separate support or privacy mailbox, on purpose: one inbox, one human.
the documents that govern the app: terms of service & end user licence and the privacy policy.